1. Acceptance of Terms
Welcome to Snoh Wellness Studios LLC (“Snoh Wellness”). By accessing or using our website (including snohwellness.com and any related webpages), booking our services, or engaging with us in any way, you agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legal agreement between you (“you” or “the client”) and Snoh Wellness (“we” or “us”). If you do not agree with any part of these Terms, please do not use our website or services. We recommend you read these Terms carefully.

2. Our Services
Snoh Wellness Studios LLC provides fitness and wellness services, specializing in Pilates sessions and related wellness classes for our clients. Services may be offered in-person at our studio and/or virtually as described on our site. We also offer scheduling of classes or appointments through our online booking system, and may provide informational content (such as blog posts or videos) on our website or social media. All services, whether paid or complimentary, are covered under these Terms.

By enrolling in any of our classes, programs, or using any tools on our site, you confirm that you meet any age requirements (typically, our services are intended for adults; if you are under 18, you must have a parent or guardian’s consent to participate) and that you will use the services only for their intended purpose (personal fitness and wellness).

3. User Accounts and Scheduling
In order to schedule classes or appointments, you may need to create an account or provide certain information (such as your name, contact details, and payment information) via our scheduling platform (e.g., Acuity Scheduling). You agree to provide accurate, current, and complete information, and to keep it updated. You are responsible for maintaining the confidentiality of any login credentials, and for all activities that occur under your account. If you believe your account has been compromised or accessed without authorization, please contact us immediately.

When booking a session, you may be required to keep a valid credit card on file or pay in advance, according to our pricing and cancellation policies (which will be provided at booking or in a separate policy). You agree to abide by any booking guidelines, such as showing up on time for sessions or providing adequate notice if you need to cancel or reschedule (to avoid any cancellation fees as outlined in our studio policies).

4. Payments and Refunds
All fees for classes, memberships, or services will be clearly communicated (either on our website, booking page, or in person). Prices are subject to change, but any changes will not affect services you have already paid for or booked. Payments are typically processed via our third-party payment processor or scheduling app. By providing a payment method, you represent that you are authorized to use it and you authorize us or our third-party processor to charge the full amount due for the services requested.

Refunds, if applicable, will be handled in accordance with our cancellation policy or specific program terms. For example, if you prepaid for a package of classes and are unable to use them due to a medical issue, please contact us – we handle refunds or credits on a case-by-case basis, aiming to be fair and in line with any posted policies. Generally, late cancellations or no-shows may not be eligible for refund (to respect the time slot reserved), whereas timely cancellations may be refunded or credited. We reserve the right to charge a cancellation or no-show fee if you violate the cancellation policy provided at booking.

5. Communications Consent (Text, Calls, and Emails)
Consent to Contact: By submitting your contact information to us (for example, when scheduling a class, signing up on our website, or texting us), you consent to receive communications from Snoh Wellness via email, telephone calls, and SMS/MMS text messages. This includes both transactional messages (e.g., appointment confirmations, reminders, responses to inquiries) and, if you opted in, promotional messages (e.g., class announcements, special offers). Communications may be sent using automated systems or templates. Your consent to receive marketing texts or calls is not a condition of purchase – you can still buy services if you choose not to receive marketing communications.

Message Frequency: Message frequency may vary. Typically, for each appointment you schedule, you might receive a booking confirmation and one or two reminder messages. If you join a marketing list, you might receive periodic wellness tips or offers (for example, a few messages per month). We will not send excessive or spam messages, and we will adhere to any frequency description provided when you opted in.

Standard Rates Apply: There is no charge from Snoh Wellness for our text messages or calls, but standard message and data rates may apply to SMS/MMS messages, as imposed by your mobile. If you have any questions about your text or data plan, it’s best to contact your wireless provider. Your wireless carrier is not liable for delayed or undelivered messages.

Opt-Out: You have the right to opt out of communications at any time. To stop receiving text messages, reply STOP to any message from us. When we receive a STOP request, we will send a one-time reply to confirm you have been unsubscribed, and after that you will not receive further texts. To opt out of promotional emails, use the “unsubscribe” link in the footer of any of our emails. To opt out of phone calls or all communications, you may also contact us by email or phone and request to be placed on our internal Do Not Contact list. We maintain an internal Do-Not-Call list and honor all opt-out requests within a reasonable time frame (usually within a few days, never more than 30 days). Opting out of marketing or promotional communications will not prevent us from contacting you about important service matters (such as an appointment cancellation or an urgent update), as allowed by law.

Help or Support: If you need help with our messaging services, you can reply HELP to any of our texts. You can also contact us at our email or phone number provided in the Contact section of these Terms. We will be happy to assist you with any questions or concerns regarding communications.

6. Wellness and Safety Disclaimer
Not Medical Advice: Snoh Wellness’s classes and content are for fitness and wellness purposes only. We are not medical professionals, and nothing we provide is intended to be taken as medical advice. You should consult your physician or health provider before beginning any new exercise program, especially if you have any medical conditions, health concerns, or are pregnant. By participating in our programs, you acknowledge that you understand this important distinction.

Assumption of Risk: Participating in physical exercise, including Pilates and other wellness activities we offer, carries an inherent risk of injury or discomfort. By using our services, you agree that you understand these risks and assume full responsibility for any outcomes. We strongly encourage you to listen to your body and exercise at a level that is appropriate for you. If at any time you feel pain, dizziness, or severe discomfort, stop immediately and inform the instructor (if in class) or seek medical advice if needed.

Release of Liability: To the maximum extent permitted by law, you release Snoh Wellness Studios LLC and its instructors, employees, and affiliates from any liability for injuries, accidents, or health issues that may result from your participation in our classes or use of our recommended equipment. You agree that Snoh Wellness will not be held responsible for any harm arising from your engagement in our fitness programs, whether in-person or virtual. This waiver of liability is made knowingly and voluntarily by you as a condition of using our services.

7. Studio Rules and Code of Conduct
We strive to create a welcoming, safe, and respectful environment for all clients. By attending our classes or interacting in our online communities, you agree to:

• Follow Instructor Guidance: Our certified instructors will provide instructions to ensure exercises are done safely and effectively. Please follow their guidance, use equipment as directed, and ask questions if you’re unsure about a movement.

• Respect Others: Maintain respect for fellow clients and staff. Harassment, discrimination, or disruptive behavior will not be tolerated. We reserve the right to refuse or discontinue service to anyone engaging in inappropriate conduct.

• Personal Belongings: If you attend in person, you are responsible for your own belongings. We recommend not bringing valuables to class. Snoh Wellness is not liable for any lost, stolen, or damaged personal items on the premises.

• Health and Cleanliness: For the comfort of all, please practice good hygiene and refrain from attending class if you are ill or have a contagious condition. We maintain a clean facility and ask that you wipe down equipment after use (sanitizing supplies are provided).

8. Intellectual Property
All content on our website and provided through our services – including text, graphics, logos, images, videos, and software – is the property of Snoh Wellness Studios LLC or its content suppliers and is protected by intellectual property laws. This includes our class materials, manuals, and any original routines or programs we develop. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any of our content without express written permission from us.

Permitted Use: You are welcome to use our website and materials for your personal, non-commercial use (for example, printing a workout tip sheet for your own reference). Any unauthorized use of our intellectual property is strictly prohibited and may result in termination of your access to our services and legal action. If you wish to share or use any part of our content for any purpose outside personal use, please contact us for permission.

Trademarks: “Snoh Wellness Studios” and our logos, slogans, or designs may be trademarks or service marks of Snoh Wellness. You agree not to use any trademark or branding owned by Snoh Wellness without our prior consent, including in any meta-tags or advertising. Other trademarks used on our site (for example, the names of third-party services like Acuity or HighLevel) are property of their respective owners.

9. Third-Party Services and Links
Our website or scheduling process may incorporate or link to third-party platforms and content. For example:

• When you book a class, you might be interacting with Acuity Scheduling, which is a third-party service embedded in our site or accessed via a link.

• Our site might contain links to external websites (such as health blogs, partner organizations, or our social media pages on Facebook/Instagram).

Third-Party Terms: Your use of third-party services (like Acuity’s booking system or a HighLevel form) may also be subject to those third parties’ terms and privacy policies. Snoh Wellness is not responsible for the terms, policies, or actions of any third-party websites or services. We encourage you to review any third-party terms if you choose to use those services. However, we do our best to partner only with reputable providers. If you have a concern about one of our third-party integrations, let us know.

External Links: Links to external sites are provided for convenience or reference. We do not have control over the content of those sites and do not endorse or assume responsibility for any third-party content, advertising, or practices. If you follow a link to another website, you do so at your own risk. That said, if a link on our site is inappropriate or broken, we appreciate feedback so we can address it.

10. Disclaimer of Warranties
Our website, classes, and services are provided on an “AS IS” and “AS AVAILABLE” basis. Snoh Wellness Studios LLC makes no warranties or representations of any kind, either express or implied, about the accuracy, reliability, suitability, or availability of our services or any content on our site. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that: (a) the services will meet your specific expectations or requirements, (b) the services will be uninterrupted, timely, secure, or error-free, (c) the results obtained from using the services will be accurate or reliable, or (d) any errors in the service or content will be corrected. Any material or information obtained through the use of our website or classes is done at your own discretion and risk. You are solely responsible for any damage to your property (including your computer system or personal devices) or loss of data that results from the use of any of our services.

11. Limitation of Liability
Under no circumstances shall Snoh Wellness Studios LLC or its owners, instructors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or exemplary damages arising from or related to the use of our services or website. This includes, but is not limited to, damages for lost profits, lost data, personal injury (except as explicitly provided otherwise under law), or property damage, even if we have been advised of the possibility of such damages.

To the extent any liability is found despite the above limitation, our total liability to you for all claims arising from or related to our services is limited to the amount you paid us (if any) in the three (3) months preceding the event giving rise to the liability. Some jurisdictions do not allow certain limitations or exclusions of liability, so some of the above may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by law.

12. Indemnification
You agree to indemnify, defend, and hold harmless Snoh Wellness Studios LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) arising out of or in any way connected with: (a) your access to or use of our website, services, or content; (b) your violation of any of these Terms; (c) any negligent or wrongful conduct by you or any other person accessing our services using your account; or (d) your infringement of any intellectual property or other rights of any third party. We reserve the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

13. Governing Law and Dispute Resolution
These Terms and any disputes arising under them shall be governed by the laws of the State of Louisiana, USA, without regard to its conflict of law principles. By using our services, you agree that any dispute that we cannot amicably resolve shall be brought in the state or federal courts located in Orleans Parish, Louisiana, and you consent to the personal jurisdiction of those courts.

However, before filing any formal legal action, we strongly encourage you to contact us to discuss the issue. We are committed to customer satisfaction and will make good-faith efforts to resolve any concerns through dialogue. In the event of a dispute, each party will bear its own attorneys’ fees and costs, except as may be provided by law or a court decision.

14. Changes to These Terms
We may occasionally update or modify these Terms of Service. Changes might be made to reflect new services, adjust to legal requirements, or address operational needs. If we make material changes, we will provide notice by updating the “Effective Date” at the top of these Terms and (if significant changes) by posting a prominent notice on our website or contacting users via email. It’s your responsibility to review the Terms periodically. By continuing to use our services after changes to the Terms are posted, you agree to the revised Terms. If you do not agree with a change, you should stop using our services and inform us of your concerns.

15. Contact Information
If you have any questions about these Terms, or need to reach us for any reason, please contact us:

• Email: info@snohwellnessstudios.com

• Phone: (504) 784-1151

• Business Address: 10555 Lake Forest Blvd. Ste 5B, New Orleans, LA 70127

We value our clients and are here to help. Thank you for choosing Snoh Wellness Studios for your wellness journey! We look forward to helping you strengthen, slim, and de-stress in our sessions.