Snoh Wellness Studios LLC (“Snoh Wellness,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect from you, how we use and safeguard it, and your choices regarding your personal data. We are a wellness and fitness studio that may collect information when you interact with our business – for example, when you schedule appointments, sign up on our website, communicate with us via text or email, or engage with us on social media. By using our services or providing your information, you consent to the practices described in this Privacy Policy.

Information We Collect

We only collect personal information that you voluntarily provide to us or that is collected automatically for operational purposes (such as website analytics). This may include:

• Contact Information: Your name, phone number, email address, and postal address when you schedule an appointment (via our Acuity scheduling integration), fill out a form on our website, message us on social media, or join our marketing funnels.

• Appointment and Wellness Details: Information related to your appointments or wellness goals that you share with us when booking services or during consultations.

• Technical Data: When you visit our website, we may collect basic technical information (like IP address, browser type, and cookies) via Google Analytics or similar tools to improve our site’s functionality. This usage data does not directly identify you, and you can disable cookies in your browser if you prefer.

• Communication Preferences: Records of your consent or opt-in to receive communications (e.g., your agreement to get SMS reminders or email newsletters) and any preferences you express regarding such communications.

How We Use Your Information

We use the collected information to provide and improve our services, communicate with you, and ensure a personalized experience. Key uses of your information include:

• Service Delivery: To schedule and confirm your wellness appointments, provide the services you’ve requested, and manage payments or billing if applicable.

• Communications: To send you important appointment reminders, schedule updates, and wellness tips via SMS/text messages or email. For example, if you opt in, we will text you to remind you of upcoming classes or sessions and email you receipts or follow-up materials. We will only send you promotional SMS or email content if you have explicitly opted in to receive it – we do not engage in “cold texting” or unsolicited messaging. You can opt out of these messages at any time as described in the “Your Choices” section below.

• Customer Support: To respond to your inquiries, requests, or feedback (whether you contact us by phone, email, text, or in person).

• Marketing (With Consent): To share news, offers, or events related to Snoh Wellness that might interest you, but only if you have subscribed to such communications. We respect your choices and will not send marketing texts or calls without your consent, in accordance with carrier and legal guidelines.

• Site Improvement and Analytics: To analyze website usage and performance so we can improve our online presence and services. For instance, we might review which webpage sections are most visited to enhance user experience (using tools like Google Analytics that use cookies, as noted above).

• Legal and Safety: To comply with applicable laws/regulations or respond to lawful requests, and to enforce our Terms of Service or protect the rights, safety, and property of our customers, our staff, or the public.

How We Share Your Information

We value your privacy and do not sell your personal information to third parties. We share your information only in limited situations, such as with trusted service providers who help us run our business, or as required by law. Specifically:

• Service Providers: We use reputable third-party providers to support our operations. This includes Acuity (for appointment scheduling), ApptRelay (our customer relationship management and communications platform), Google (for email and analytics services), and similar partners. These service providers may process your personal information on our behalf (for example, storing your appointment details or sending out texts/emails you opted into). We only share the information necessary for them to perform their services, and they are contractually obligated to protect it and use it solely for our specified purposes.

• SMS/Messaging Platforms: If you opt in to receive SMS communications from us, your phone number and message content will be handled through our messaging platform (which is integrated with telecom carriers) to deliver texts. Importantly, we will never share your mobile phone number or your text message opt-in consent with any third party for their own marketing or promotional use. In other words, no mobile subscriber information or consent data will be sold, traded, or given away to outside marketers. We only allow access to this information by the companies that help us send the messages (aggregators or text messaging service providers), and even they are not permitted to use your data for any purpose other than facilitating our communications to.

• Legal Compliance and Protection: We may disclose information if required by law (for example, to comply with a subpoena or court order) or if we believe in good faith that such disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud.

• Business Transfers: If Snoh Wellness Studios is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. If that happens, we will ensure the new owner continues to honor the commitments we’ve made in this Privacy Policy regarding your data.

Aside from the above, we do not share personal information with third parties for their marketing or advertising. This means, for example, we won’t give your contact details to other wellness companies or affiliates to solicit you. Our Privacy Policy and internal practices explicitly forbid sharing or selling of leads’ personal data, especially any text messaging originator opt-in data, outside of the service providers necessary to deliver our services.

Data Security and Retention

We implement reasonable security measures to safeguard your personal information from unauthorized access, alteration, or disclosure. Our website uses encryption (HTTPS) to protect data transmitted online, and our third-party providers (like Acuity, ApptRelay, and Google) also employ security protocols. Internally, we restrict access to your personal data to employees or agents who need it to perform their duties. While no method is 100% secure, we strive to protect your data using industry best practices.

We retain your information only as long as necessary for the purposes described in this policy or as required by law. For example, we may keep your contact information and appointment history while you are an active client, and for a period thereafter to comply with legal obligations or to have records in case of any disputes. When we no longer need your information, we will securely delete or anonymize it.

Your Choices and Consent

Opting Out of Marketing Communications: If you have subscribed to our promotional emails or SMS messages and change your mind, you may opt out at any time. Each marketing email we send includes an “unsubscribe” link at the bottom – click that link to stop receiving further emails from us. For text messages, you can reply “STOP” at any time to unsubscribe from our SMS notifications. Upon texting “STOP,” you will receive a confirmation that you have been unsubscribed, and thereafter you will no longer receive SMS messages from us unless you explicitly re-subscribe. (To re-subscribe to texts, you can sign up again through our website or other opt-in methods, as you did initially. Standard messaging rates may apply for any opt-out or opt-in messages as noted in our SMS Terms.

Opting Out of Calls: If you prefer not to receive phone calls, please let us know. You may inform us during a call, or contact us by email or through the website to request placement on our internal “Do Not Call” list. We will honor all such requests in accordance with applicable laws.

Accessing or Updating Your Information: It is important that your personal information is accurate and up to date. If any of your information (such as contact info or appointment details) changes, or if you believe we have incorrect information about you, please contact us so we can update our records. You may also request to review the personal data we hold about you and ask for corrections if needed.

Deleting Your Data: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions (for example, we might retain data required for legal compliance or legitimate business purposes). If you wish to exercise this right, contact us using the information below. We will respond to deletion requests in accordance with applicable law and let you know if we are unable to fulfill any part of the request for legal reasons.

Cookies and Tracking: Most web browsers are set to accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer. Keep in mind that disabling cookies may affect your experience on our website (for example, some features might not work as intended). Our site does not currently respond to “Do Not Track” signals, but we only use cookies for the purposes stated (analytics and site functionality, not for third-party advertising).

Third-Party Websites and Links

Our website or communications may occasionally include links to third-party websites (for example, a link to our online booking page or a social media page). Please be aware that this Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites or services before providing your information there. Snoh Wellness is not responsible for the content or privacy practices of sites that we do not own or control.

Children’s Privacy

Our services are generally not directed to children under 13, and we do not knowingly collect personal information from anyone under 13 without parental consent. If you are a parent or guardian and believe we have collected a minor’s information inappropriately, please contact us so that we can delete it.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will provide a prominent notice (e.g., on our website or via email). The “Last Updated” date at the top of this Policy indicates when the latest changes were made. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please do not hesitate to contact us. The quickest way to reach us is by emailing our support team at compliance@snohwellness.com or calling us at the phone number listed on our website. You may also send correspondence to our business mailing address (available on our website). We will be happy to assist you and address any issues.

By choosing to use Snoh Wellness Studios LLC’s services, you acknowledge that you have read and agree to this Privacy Policy. Thank you for trusting Snoh Wellness with your wellness journey and your personal information – we are committed to keeping that trust.